Returns & Exchanges

At NEOSTRATA, we stand behind the efficacy of our dermatological formulas and offer a 30-day satisfaction guarantee on all purchases. If a product does not meet your skincare needs, you may return it for a full refund or exchange within 30 days of the delivery date.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to return.

• 2.
  Package Your Items

  Securely place the product in its original packaging, ensuring all caps are tightly sealed to prevent leakage during transit.

• 3.
  Affix the Shipping Label

  Download and print the prepaid USPS return shipping label provided via email and attach it clearly to the outside of your package.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, a refund will be processed to your original payment method within 7-10 business days.